The staff at Bethsalem Care are justifiably proud of our consistently high results from tri-annual re-accreditation and support visits by the Australian Aged Care Quality Agency (AACQA). We continue to exceeded the minimum requirements as an approved provider and feedback from the assessors has been positive and encouraging. Care recipients can come to Bethsalem Care, with confidence, knowing that the standards expected by consumers and required by regulation are exceeded and that services and clinical care are delivered in line with the expectations of our residents and government agencies.
We have been awarded the maximum approval of three (3) years accreditation in August 2016, and we undertake an active and vibrant continuous improvement program. The AACQA also conducts “unannounced” visits, where we must demonstrate continuous and ongoing compliance with specific outcomes. All of us at Bethsalem Care are proud of the continuous high praise we recieve from the assessment teams.
The Department of Social Services and the Australian Aged Care Quality Agency takes the responsibility for ensuring minimum standards are met seriously and as such these organisations provide users the opportunity to lodge complaints or make comments in respect to the services being provided within the Aged Care sectors. Please see the above web-sites if you wish to access these services.