Date Reviewed: March 2018
IMPORTANT INFORMATION REGARDING PRIVACY
As an organisation Bethsalem Care is committed to providing excellent care and high quality
customer service. Protecting your personal information is important to us. This statement explains
how we collect, use, share and store your information.
The type of information we collect may include names, date of birth, next of kin, medical and clinical
information, contact details including telephone, facsimile and email contact details, work
experience, skills and areas of personal interest. We also collect and hold financial information in
respect to wealth and assets and may include information relating to personal bank accounts.
We collect most personal information directly from you or your nominated representative. This may
be collected when you fill in our application forms, deal with us over the telephone, send us written
or electronic communication, visit our web site, or when you have contact with us in person.
We may also collect personal information about you from third parties including health care
providers, and other government agencies including those responsible for funding and governing
aged care, and other government agencies like Centrelink and Medicare.
Information that identifies you may also be collected by CCTV systems that record images of all
people that enter and leave our facility.
We collect your personal information to provide you with care or support and to contact you about
matters pertaining to your interaction with Bethsalem Care. We may use or disclose your personal
information only for purposes directly associated with the main reason we collect it, including:
We treat all personal information we hold about you as confidential and it will not be disclosed
without your consent to do so. This applies except where disclosure of your personal information is:
Bethsalem Care will only disclose your information to third parties where we are required to do so
for the purpose of delivery of care or for business reasons related to the provision of care.
This disclosure may also be to third parties who provide services to Bethsalem Care to support our
business and clinical services and may include our clinical and business service providers, those who
provide business related support services for the delivery of care and those who support our IT
If we have accurate information about you it enables us to provide you with the best possible
service. We will take all reasonable steps to ensure that your personal information is accurate,
complete and up to date whenever we collect or use it. All information can be verified by contacting
us in writing. Your request to provide information will be dealt with in a reasonable time.
We protect any information that we hold about you from misuse and loss. We protect your privacy
by restricting access to your information to those staff only who need it, either to process
information or, to provide you with the services you have asked for.
Your information may be stored in hard copy documents, or as electronic data in Bethsalem Care
software or systems. We maintain physical security over our paper and electronic data stores and
premises. We also maintain computer and network security to protect against malicious cyber
attack. We store your information in on‐site computer systems and not in “cloud based services”.
We do not provide information to or engage organisations to store or manage your information
outside of Australia.
If you believe that the privacy of your personal information has been compromised, you are entitled
to complain. If you have a complaint, please contact either our Business Manager or Care Manager
immediately. If your complaint is not resolved to your satisfaction, please communicate in writing
The Chief Executive Officer
PO Box 196
HAPPY VALLEY SA 5159
A written complaint must include a return address, and identify the conduct that is the basis for the
complaint. There are no charges for lodging a complaint.